[2] On July 30, 2018, two robbers abducted a female grey horn shark named Miss Helen and transported her to their house.

[3][4] Following the shark abduction, a public petition of more than 17,000 (61,000 as of January 2020) signatories requested the aquarium to close its touch pool containing a variety of aquatic animals.

[5] The petition cited the dangers of touch pools can have on the animals, namely due to the stress and potential injury inflicted by aquarium guests.

In October 2018, the United States Department of Agriculture cited the aquarium for the use of untrained lemurs due to the numerous instances of biting and scratching facility visitors.

[6] In November 2018, the Leon Valley Fire Department shut down and evacuated the facility due to a number of safety hazards related to electrical and mechanical systems.