The station was the southern terminus of SunRail up until July 30, 2018, when service was extended south to Poinciana.

Sand Lake Road Station is typical of most SunRail stations featuring canopies consisting of white aluminum poles supporting sloped green roofs and includes ticket vending machines, ticket validators, emergency call boxes, drinking fountains, and separate platforms designed for passengers in wheelchairs.

Parking and bicycle lock facilities are provided, along with SunCard vending stations that take cash, credit or debit cards.

The station serves the communities of Pine Castle, Sky Lake, Belle Isle and Taft.

It is also served by the Lynx bus system via Links 11, 18, 42 and 111, along with two new routes: Xpress Link 208, which connects it to the Lynx Intermodal Terminal in Kissimmee; and FastLink 418, which connects it to Meadow Woods, Lake Nona and The Florida Mall.