It serves the residential area along Addiscombe Road to the east of the centre of the town of Croydon.

[5] Free interchange for journeys made within an hour is available between trams and buses as part of Transport for London's Hopper Fare.

[6] Immediately to the east of the tram stop, the line descends in cutting to a junction with the trackbed of the former Woodside and South Croydon Railway.

The area of Sandilands tram stop was one of the few places where property demolition was needed during the construction of Tramlink, in order to make way for both the stop and the cutting link to the former railway line.

[7] Early in the morning of 9 November 2016, seven people died and more than 50 were injured when a tram derailed and rolled over at Sandilands junction, 150 metres (490 ft) southeast of the tram stop where two lines converge with a sharp bend, after having just passed through Sandilands Tunnel.