These messages sometimes refer to accidents, or amusing incidents, that happened decades earlier, and occasionally the kind stranger is found, and their response is then also shared.

The programme is currently presented by Nikki Bedi with a co-presenter roster including Peter Curran, Huw Stephens, Olly Mann, Jon Kay and Greg James.

Richard Coles, Aasmah Mir, Fi Glover, Sian Williams, and J. P. Devlin, who in 2015 stated on-air, as the only remaining member of the presentation team from the first programme, nine years earlier, that he had "...seen out two Radio 4 Controllers, four Director Generals and, get this, eighteen Saturday Live presenters..."[3] (J. P. Devlin has not appeared on the programme since 2019, but has more recently appeared on Loose Ends and the Fortunately podcast with Fi Glover).

In February 2011, however, it was highlighted by the journalist and newscaster Alastair Stewart as "unfunny, self-indulgent, contrived and, worst of all, twee" and therefore unworthy, in his opinion, of a slot in the Radio 4 schedule.

On 25 March 2023, Richard Coles co-presented the programme for the last time after 12 years as a regular presenter, as a result of its production moving as from the following week from London to BBC Cymru Wales New Broadcasting House in Cardiff,[8] with one of his guests being former co-presenter Dr Sian Williams.