It is managed by Greater Anglia, which operates all trains serving the station.

A branch line, which formerly ran to Aldeburgh on the coast from just north of Saxmundham, is still used for goods traffic to the nearby Sizewell nuclear power stations.

[2] As of December 2019[update] the typical Monday-Sunday off-peak service at Saxmundham is as follows: Trains direct to and from London Liverpool Street were withdrawn in 2010.

One weekday early morning train is extended through to Harwich International and there is a return from there in the evening.

[3] One service terminates at Saxmundham every weekday morning: the 06:20 from Ipswich, which includes a stop at Westerfield.