The agency provided personnel with pensions, welfare, and support to current and veteran service members of the British Armed Forces.

In early April 2014, the agency then merged with the Defence Business Services.

A single contact attempt made with the gaency granted access to customer information and advice on pay, pensions, compensation, records of service, as well as medal entitlement.

The executive agency status was removed on 16 June 2011 due to plans and preparations for it to be merged with the Defence Business Services organisation which occurred in on 1 April 2014.

[1] The agency administered the distribution of the Armed Forces Veteran's Badge with over 811,000 being issued in October, 2010.