[8] Ambassador Jain also served as the Joint Secretary of the Indian Council of World Affairs, India's oldest foreign policy think tank.

Jain was appointed as the Indian Ambassador to Ivory Coast, with concurrent accreditation to Liberia, Sierra Leone, and Guinea in August 2008.

[15] Along with the former Minister of State for External Affairs Shashi Tharoor, she was responsible for gaining Liberian support for a permanent seat for India on the UN Security Council.

[16] In February 2010, Ambassador Jain and Indian Overseas Affairs Minister Vayalar Ravi met with a car accident during their diplomatic visit to Liberia.

Liberian President Ellen Johnson Sirleaf went to the scene of the accident and arranged for them to be airlifted to Abidjan, Ivory Coast for further medical treatment.

[17] Despite facing grave danger, Shamma Jain oversaw the evacuation of Indian nationals in Ivory Coast who were caught in the Second Ivorian Civil War in March 2011.

[19] Amidst heavy gunfire and explosions in the diplomatic area where her residence was located, Ambassador Jain remained in Abidjan to ensure the evacuation of several hundred members of the Indian community.