It is the fourth-busiest station in the system, after Bloor–Yonge, St. George and Union, serving a combined total of approximately 92,828 people per day in 2023–2024[2].

The H-2 class subway cars delivered in 1971 included destination signs for "Sheppard via downtown" on the expectation that it would be a terminal station.

The construction of the Sheppard line included the integration of the bus terminal at street level into the fare-paid zone.

The artwork in the station, entitled Immersion Land and created by the artist Stacey Spiegel, consists of panoramic posterized murals created from 150 digital photos rendered onto single-colour mosaic tiles.

The artwork depicts rural scenery along Yonge Street or Highway 11 somewhere between Lake Ontario and North Bay, and is located on the upper (Line 4 Sheppard) platform level.