The station is now owned by Network Rail and managed by East Midlands Railway, who operate all services that run to and from Nottingham.

It has a mascot, the Jolly Fisherman, designed by John Hassall in 1908 for the Great Northern Railway; its slogan, "Skegness is so bracing", is a reference to the chilly prevailing north-easterly winds that can and frequently do blow off the North Sea.

Network Rail and Lincolnshire County Council announced a major renovation programme costing £290,000,[4] which has seen the derelict buildings demolished, the customer toilets being modernised and the gents relocated.

The current station has toilet facilities, with a baby change and a specialist service for the disabled and a small refreshment/newsagent stall.

There is 24-hour CCTV in operation at this station and there are staff patrolling the concourse area to give information when trains are due to arrive or depart.