The station is unstaffed, so passengers have to either buy their tickets for travel from the guard on the train at no extra cost or online.

[1] There has been talk of a car park for commuters on the adjacent wasteland within the Wigston railway triangle, but this has never been progressed and the land remains a haven for wildlife.

South Wigston station's two platforms are staggered, one each side of a wide footbridge over the railway.

[2] There are regular services to Leicester and Birmingham New Street: usually one train in each direction every hour (Monday to Sunday).

[3][4] There is one additional service as far as Cambridge in the morning peak as well as one late evening train a day to Gloucester, both on weekdays only.