[3] A public open day was held on 1 December 2013 following the completion of the line,[4] with scheduled services commencing at 5:39 am the next morning, on Monday.

Flights of stairs are located at both ends to reach the platform, as well as escalators and a lift for disability access towards the middle.

There are multiple electronic display screens located along the length of the platform and at either end of the concourse to provide customers with information regarding departing services, as well as prominent permanent signage (including some with braille for the visually impaired) throughout the precinct.

On the southern side of the Centenary Highway is a 100-vehicle car park, with an additional 400 spaces available off Springfield Greenbank Arterial Road, connected to the station concourse by a footbridge.

[7][11] Road and pedestrian access to the station is via two highway underpasses from Southern Cross Circuit—one on Trackstar Drive, and the other on Sir Llew Edwards Drive—as well as via the 400-space car park.

[15] The 2:09 pm service on Monday to Thursday runs to Doomben, with this time slot on Friday occupied by a Bowen Hills train.