[19] Founder Anne Boden announced in December 2017 that the bank intended to apply for the RBS Remedies Fund.

[5] In March 2021, Starling announced a £272m funding round, with investors including Fidelity, the Qatar Investment Authority and Millennium Management.

[26] The CEO of Starling denied reports and stated they aimed for an initial public offering by 2022.

In March 2024, the company announced the appointment of Raman Bhatia as its new, permanent chief executive, joining from OVO Energy.

[31] In his first major policy change, Bhatia ordered all hybrid staff to travel to work for a minimum of 10 days each month.

Problems were first identified in 2021 during a review of financial crime controls in the challenger bank sector.

By January 2023, the bank discovered its screening system had only assessed a fraction of the sanctions list since 2017.

Starling accepted the FCA's findings, apologized for the historical failings, and emphasized that it had invested significantly to rectify these issues, including enhancing board governance.

[34][35] For customers who want to deposit cash into their accounts, it has partnered with the Post Office to offer services in branches and other designated locations across the UK.

[38] In March 2021, Starling announced their new and replacement debit cards would be made from 75% of recycled rigid PVC plastic.

[46] The app also features real-time notifications and spending insights, aiding customers in making informed financial decisions.

In 2017, Starling claimed to be the first UK bank to support in-app setup for Apple Pay.

In February 2022, Starling created a subsidiary business for its banking-as-a-service platform, Engine, through which it plans to white-label to other firms to allow them to use its systems for processing payments, card transactions and opening customer accounts.