[4] In December 2015, the company acquired StudentUniverse,[5] the world's largest student and youth travel agency, and a 70% stake in BYOjet.

[11][12] In early 2020, Flight Centre announced that 6,000 staff would be made redundant or placed on unpaid leave globally, due to the effects of international travel restrictions in the pandemic.

[16] In response to the Covid-19 pandemic, Flight Centre carried out an emergency rescue equity raising in April 2020 of $700 million at a price of $7.20 per share, or approximately 90% less than its August 2018 peak.

[23][24] It was also reported that the base salary of travel consultants was below minimum wage, and staff relied on generating profit through practices such as these in order to earn commissions.

[25] In response to the investigation, more than 200 staff contacted the ABC to report widespread bullying, harassment, drug use and a cult-like atmosphere at Flight Centre.

[27] During the COVID-19 pandemic, Flight Centre was criticised for withholding substantial amounts from refunds to customer when suppliers failed to provide travel services, claiming "cancellation fees".