A Brazilian study found that the average passenger carries a weight of 7 kg in backpacks, shopping bags or briefcases on their daily commute.

Since the turn of the century, the number of passengers carried has increased and the system has seen significant improvement in compliance with the scheduling of trains, which are monitored on an ongoing basis by the government, through the regulatory agency.

Trains will also have cameras on the sides (mirror type), which allows monitoring by the driver of any platform without having to move away from the command post in the cabin.

[7] On 8 July 2011, SuperVia began operating the "Complexo do Alemão" slum cable car, the first mass transit aerial lift passenger system in Brazil.

The cable car is integrated into the urban rail transport system and has six stations - "Bonsucesso", "Adeus", "Baiana", "Alemão", "Itararé/Alvorada" and "Palmeiras".

According to the law signed by Governor Sérgio Cabral, each resident is entitled to two free tickets per day (one-way and one back).

Inaugurated in July 2011 with the presence of then-president Dilma Rousseff, the 3.6 km (2.2 mi) cable project in the complex of 17 communities in the north of Rio has been out of action for almost five years and has no expected return.

[11][12] In 2010 then-governor Sérgio Cabral renewed the concession until 2048, without a bidding process, despite the inefficiency in managing metropolitan trains.

To mitigate actions of this type, the company made adjustments in the installation of cables that result in a cost three times higher than the traditional model.

The company, as well as the entire passenger system in Rio de Janeiro, does not have any government subsidy and basically supports itself with funds from ticket sales.

With the worsening of the pandemic and the economic crisis, the full recovery of the flow of passengers is expected for 2023, according to company figures.

SuperVia operates urban train services in Rio de Janeiro and eleven other municipalities in the Metropolitan Region and Baixada Fluminense, through a railway network of 270 km (170 mi), divided into five branches, three extensions and 104 stations.