[4] Prior to Bump leading the Massachusetts Executive Office of Labor and Workforce Development, unemployment claims were handled on an antiquated processing system.

[5] In 2008, Bump announced a regional partnership program that provided new funds to help ex-offenders achieve successful re-entry into communities.

The program focused on high crime communities by both providing preventative public safety measures and acting as an economic boost to the regions that received funding.

The review found the office had workers without college level degrees, inadequate training systems, and unspecified job skills.

[9] Auditor Bump's office conducts audits, and studies to promote accountability and transparency, improve performance, and make government work better.

[11] Auditor Bump's team also found that the Department of Children and Families had significant deficiencies, including: incomplete records of the background checks on individuals living in foster homes and insufficient training, management, and technological resources for caseworkers.

Since 1983, the Division of Local Mandates in Massachusetts has helped provide over $354 million in state funding, making the auditor's findings in 2017 higher than average.

The audit resulted in the state welfare agency creating an action plan to enhance its program integrity and restore public confidence.

[21] Her office "identified $15.4 million in public benefits fraud during fiscal 2016, primarily in the MassHealth insurance program and food stamps".

[32] In October 2016, Bump announced that she will be running for reelection in 2018 and will stay out of the day-to-day operations of two addiction treatment businesses she inherited from her late husband.

Bump hired a new CEO to run them, and she had no authority in the daily operations of the businesses to avoid state conflict of interest regulations.