In 2014, Queen Elizabeth II acknowledged the 40th anniversary of the organisation's founding, marking the first time she has had any involvement, voiced support or recognised an LGBT charity during her reign, and the first time the Crown has ever publicly supported the LGBT community.

[3][4] LLGS received a comment from the Queen saying: "Best wishes and congratulations to all concerned on this most special anniversary.

"[5][4] Switchboard rebranded to its current name in 2015 to emphasize inclusion for persons of all sexual orientation and gender identities, and that its services are not limited to London.

[1] Today, it has expanded considerably to more than 15,000 callers each year, and now also provides support through email and instant messaging.

Switchboard provides a listening service for people to discuss their feelings in an impartial and non-judgmental way, as well as information and advice for going out in London and the UK.