The organization also offered counseling services and prevention programs, such as initiatives aimed at assisting high-risk youth and their families through partnerships with local schools.
[3] Switchboard partnered with other organizations to receive additional funding and pool resources, including the United Way of Miami,[4] Miami-Dade County and The Children's Trust.
In 1968, Switchboard of Miami began as a hotline created by three volunteers to help connect college students to resources that would assist them in finding affordable housing options in Miami-Dade County.
Soon after, as the Republican National Convention was taking place in Miami during the time, city officials reached out to the volunteers to ask for their help in maintaining order.
The mission statement read "Switchboard of Miami connects all people in need with community resources, provides counseling and empowers individuals 24/7 with just one call."