It offers no-fee chequing and savings accounts, Guaranteed Investment Certificates (GICs), mortgages and mutual funds (through a subsidiary).

[7] It was the first test market for ING Group's direct banking business model, where the aim was to offer more favourable rates to customers by avoiding the costs of running a network of branches.

[8] Dutch actor Frederik de Groot served as the company's spokesperson in ING Direct Canada television commercials.

[9] In November 2013, ING Direct Canada claimed over 1.8 million customers, employed almost 1,000 people[10] and held close to $40 billion in total assets.

[5] The bank stated that the name change was the culmination of a year-long consultation process involving more than 10,000 people in qualitative and quantitative research.

[16] Tangerine's mutual funds (marketed as 'portfolios') are based on an indexing strategy, each tracking a weighted combination of three or four equity and/or bond indices.

[19] The apps allows Tangerine customers to view their account balances and transactions, make transfers, find ABMs and deposit cheques by taking a picture.