The charity's areas of expertise include finance, housing, care issues, health, wellbeing at work, and career development.

In 2001, it began offering online services such as email counselling and fact sheets of information useful to teachers.

[8] Education Support undertakes an extensive programme of research including the Teacher Wellbeing Index, an annual research report which provides comprehensive insight into the mental health and wellbeing of teachers and education staff.

[9] The report findings are widely cited and discussed: "A new report from Education Support assessing the impact of coronavirus on education professionals’ mental health found 52 per cent of teachers felt their mental health and wellbeing had suffered either considerably or a little.

"[10] "Helpline for teachers struggling with mental health problems receives record number of calls.