In 1946, when the British re-established their position in Malaya, they repaired the trunk routes, restored fallen telephone poles and installed the copper wires that had either been damaged or stolen.
This included the installation of radio stations in the jungle as well as very high frequency (VHF) radiotelephony over the normal state network.
As independence became imminent, a comprehensive Malayanisation programme was embarked on to ensure the department would continue to be run by capable local personnel.
In 1962, too, the Government took control of international calls from Cable & Wireless, which had been operating Malaysia's overseas telecommunications services for almost 10 years.
Subscriber trunk dialling (STD) was introduced, enabling telephone owners in Kuala Lumpur to call Singapore directly, without having to go through an operator, using the first long-distance microwave link.
The expanding microwave network enabled Jabatan Telekom to launch television services in Peninsular Malaysia in 1963, using the same system.
While Radio Televisyen Malaysia (RTM) controlled the content of local TV, Jabatan Telekom managed the transmission of microwaves from the studio to homes.
The station was to serve primarily external telephone, telegraph and telex communications, however it also enhanced the reception of international television programmes.
Four years later, International Direct Dialling (IDD) services were introduced and the first electronic exchange was commissioned in Johor Bahru.
The volume of new development was such that, in the early 1980s, the department was compelled to appoint contractors to help build new lines and extend the cable network.
In line with the Government's privatisation agenda, and in recognition of the benefits Jabatan Telekom would enjoy unencumbered by policies and budgets, steps towards this end were embarked on beginning in 1985.
On 1 January 1987, a corporatised Syarikat Telekom Malaysia (STM) was born, under the Telecommunications Service (Successor Company) Act 1985.
The company was immediately faced with various challenges including a huge debt, inventories that had been unused for years and a workforce that still operated on a civil servant mentality.
Although the company embarked on a comprehensive programme to transform the organisation, with a strong focus on customer service, the results took time.
Corporate Information Superhighway (COINS) was launched, a globally linked fibre optic backbone capable of transmitting digital signals at 10 Mbit/s, which was among the fastest of such service in the world.
For the first time, too, STM invested in a new optical fibre submarine cable system linking Malaysia, Singapore, Hong Kong, Taiwan and Japan.
The volume of trading was such that KLSE had to suspend activity on the stock for 10 minutes to prevent its system from jamming, as it was unable to handle the sheer number of incoming orders.
Following its listing, STM has evolved to be known as Telekom Malaysia Berhad (TMB), and the Company pushed ahead with new products to increase its subscriber base, launching services such as TELECAJ, a billing option for those who travelled a great deal; Malaysia Direct for those travelling overseas; and Telestock, a dial-up facility to retrieve up-to-date share prices.
In 1992, it introduced video conferencing facilities nationwide as well as Centrex, a virtual PABX system that allows larger organisations the option of functioning without operators, enabling customers to reach staff directly.
Undeterred, TMB continued to make forays abroad and, by 2000, had a presence in South Africa, Guinea, Malawi, Cambodia, Thailand and Bangladesh.
Thus by 2004, its mobile international presence was concentrated in Malaysia, Singapore, Sri Lanka, Bangladesh, Cambodia, India, Iran and Pakistan.
One of its first developments towards this end was the introduction of COINS, a multimedia networking solution based on Asynchronous Transfer Mode (ATM) technology.
Building up its data offerings, in 2001 TMB launched Streamyx, its first broadband service for the general population and BlueHyppo.com, a lifestyle internet portal.
In the same year, TM Net was acknowledged as the largest ISP in Southeast Asia;[11] and the company also launched CDMA fixed wireless telephony.
BT Teleconsult, a UK-based telco consulting firm, has credited the HSBB network roll-out as one of the fastest and lowest cost in the world.
Unifi are one of the most slowest ISP in Malaysia, TM misrepresented broadband speeds for its home internet plans.
TM GLOBAL focuses on the domestic and international wholesale business, in connectivity, data, infrastructure, voice and multimedia services.
The second phase of these expansions, set for commercial operations in 2025, will provide a combined IT load of approximately 20 MW and meet the Uptime Institute’s Tier-III standards along with the Leadership in Energy and Environmental Design (LEED) Silver Rating for sustainability.
TM Global’s partnership with Nxera will further support the development of a hyperconnected, AI-ready data centre, enhancing Malaysia's infrastructure for cloud, advanced analytics, artificial intelligence, and the Internet of Things (IoT) applications.
In addition, the campus in Terengganu has become the only private college in the East Coast to offer a Malaysian Skills Certificate Programme or Program Sijil Kemahiran Malaysia (SKM) on multimedia content development.