The program features physical mediums Amy Allan (until 2023), Cindy Kaza (since 2023), and former NYPD homicide detective Steve DiSchiavi, who investigate allegedly haunted locations at the request of their clients to provide proof of paranormal activity.

[1] Following her predecessor's (Amy Allan) guidance, Cindy Kaza continues her legacy alongside her partner, Steve DiSchiavi.

After items such as family pictures, trinkets, or personal effects have been removed from a location claimed to be haunted, Kaza walks through, attempting to communicate with ghosts and spirits.

According to skeptical reviewer Karen Stollznow, Allan often claims to find the same activity, such as shadow people, in multiple locations.

Stollznow notes that Allan appears to offer no evidence to verify her suggestion she had no preexisting knowledge of a location, which could be problematic for well-known ones such as Alcatraz or the Lizzie Borden house.