Apart from lodgings, the Heritage House provides a range of services designed to help guests explore Israel and Judaism, including free tours, information on educational programs, internship and volunteering opportunities.

One of the highlights is Jeff Seidel, director of the Jewish Student Information Center, arranges for guests to spend Shabbat meals with Orthodox families.

An explanatory service is run in the Old City designed especially for beginners, although it attracts young Jews up to the age of 30 from all levels of observance.

The buildings date back to the Crusader period, with a medieval ambiance preserved through the stone walls and classic interior arches.

Former guests who were interviewed on their time there described its director, Rabbi Ben Packer, as an open Kahanist and claimed to have heard him making racist and homophobic remarks.