Unlike conventional multiplexes, The Light is designed to be a hub for social gatherings, offering an inclusive environment that appeals to families, friends, and local communities.

[2] With a customer-first approach, The Light focuses on attentive service, diverse film content, exciting leisure activities, and high-quality food and drink, ensuring an exceptional entertainment experience for all guests.

They are proud to champion accessible cinema with an emphasis on screenings featuring audio description, captions and subtitles, and that cater to the needs of those with Dementia, Autism,[3] and sensory sensitivity.

The venues are designed as entertainment hubs, incorporating a Kitchen & Bar that serves a diverse selection of food and drinks, making The Light a social destination beyond just film screenings.

Many locations also feature additional entertainment facilities such as bowling, karaoke, climbing walls, and retro arcades, providing an all-in-one venue for leisure and socialising.

To enhance customer engagement, The Light offers a myLight Premiere membership, which allows subscribers to enjoy unlimited films and cinema trips for a flat monthly fee, alongside various loyalty incentives and exclusive promotions.

With the evolving landscape of cinema and leisure, The Light continues to innovate, expanding its entertainment offerings and strengthening its presence as a leading destination for shared experiences.

This expansion was carried out in collaboration with London-based cinema consultancy firm The Big Picture—co-founded by John Sullivan and Keith Pullinger—and in partnership with FAHG, a Saudi Arabian fashion retail group led by Fawaz Alhokair.

In response, Pullinger stated that the political ramifications were "for politicians to deal with" and highlighted Saudi Arabia as "the biggest opportunity for box office growth in the world."