In 2012, Trans-Siberian Orchestra toured a live production of The Lost Christmas Eve for the first time and performed the rock opera in over 100 arena shows across North America.

In late October 2013, TSO released a narrated version of The Lost Christmas Eve much like they did in 2012 with Beethoven's Last Night.

[5] On March 27, 2013, the album was certified Double Platinum for shipment of two million copies in the United States since its 2004 release.

"The record continues the tradition of its two predecessors by telling a musical tale of loss and redemption, this one encompassing a rundown hotel, an old toy store, a blues bar, a gothic cathedral and their respective inhabitants, whose destinies are intertwined by a single enchanted evening in New York City.

[8] The story starts with a teardrop of infinite sorrow falling from the heavens towards a business man who forty years prior had abandoned his newborn son to a state run institution, and how there is something about Christmas Eve that allows humans to correct mistakes we have made in our lives.

In this symphonic tale, God's youngest angel is once again sent on a mission to bring his Lord the name of the person who best continued his Son's work on Earth.

As soon as he touched the ground, he notices a street performer weaving a story about the Imperial Wizards Ball of Winter to a group of children.

The doctor explained that because the mother had hemorrhaged blood so badly, the baby had been cut from oxygen for so long that he suffered permanent brain damage; he would be unable to function as a normal person in adulthood and would be lucky if he learned to walk.

He later encountered a young girl, dressed in a Russian Imperial style winter coat, in front of a toy store.

A nurse took him to a room where the son, now a grown man, was rocking babies born to crack cocaine addicted mothers to sleep.