It is one of Amtrak's least-busy stations, it was the second least-busy for fiscal year 2006, after Greenfield Village, Michigan, which was less traveled because it had been discontinued from the Amtrak regular schedule in April 2006 (being open only to groups after that point).

In 2022, the Amtrak station in Thurmond, WV saw 399 passengers served, compared to 285 in 2018.

[7] As of 2024, due to the low annual ridership in Thurmond, the station is unstaffed, there is no waiting room, and no in-person ticket booth or kiosk.

[8] The long, narrow two-story slate-roofed wooden structure, built in 1905 by the Chesapeake and Ohio Railway, also houses a railroad museum and a visitor center for the New River Gorge National River.

[10] In 2023, a new small accessible platform was constructed to accommodate passengers with reduced mobility.