[8][9] Trusteer's products aim to block online threats from malware and phishing attacks and to support regulatory compliance requirements.

[10] Trusteer's malware research team aims to analyze information received from the installed base of 30,000,000 user endpoints and hundreds of organizations.

[19] Financial institutions offer the software free of charge with a view to making online banking safer for customers.

For instance, NatWest and RBS withdrew use in January 2019, stating that "The security and fraud prevention technologies we now use provide you a higher and far broader level of protection.

"[33][34] Trusteer Pinpoint is a web-based service that allows financial institutions to detect and mitigate malware, phishing and account takeover attacks without installing any software on endpoint devices.

[39] Trusteer Apex is an automated solution[buzzword] that tries to prevent exploits and malware from compromising the endpoints and extracting information.

[41] Trusteer Apex is targeted at the behaviors of a small group of applications, on the hypothesis that they are responsible for the overwhelming majority of exploits, namely Java, Adobe's Reader and Flash, and Microsoft Office.

Trusteer claims Apex can block both web-based attacks that are used to implant malware by exploiting vulnerable applications, and data loss due to malware infections by spotting attempts by untrusted applications or processes to send data outside an organization or connect with Internet-based command and control (C&C) networks.

[43] End users have reported problems with Rapport, slow PCs due to high CPU and RAM utilization, incompatibility with various security/antivirus products and difficulty in removing the software.