[8] On 28 July 2023, the NSW Government announced that Minister for Transport Jo Haylen had directed Transport for NSW to intervene and manage day-to-day operations within the region alongside U-Go Mobility, in response to poor performance from the operator.

Further intervention measures such as the full takeover of operations by Transport for NSW were also mooted if performance did not improve.

[10] On 7 August 2023, the ABC reported that the company's managing director, Matt Baynie, had departed after just one month in the position, with Haylen also confirming his departure.

Corbin said that 40 people had signed contracts and commenced training as bus drivers, and the abovementioned transfer of some school services to another operator had not yet occurred and was still being finalised.

[12] On 5 September 2023, the NSW Government announced in a media release that progress had been made on a stabilisation plan with U-Go Mobility, and that the level of service disruptions had been reduced after its intervention in late July.

It also announced that: On 30 September 2024, U-Go commenced operations for the Southwest Link replacement buses while the Bankstown railway line is closed for conversions to Sydney Metro with a new depot at Marrickville.