David Heller, an Uber Eats driver, claimed the right to be paid the minimum wage of CA$14 an hour, overtime and vacation pay under Ontario's Employment Standards Act along with other colleagues in a class action.

Heller had a standard form contract with Uber, which stated that he was an independent contractor, and that any dispute needed to go to arbitration in the Netherlands, according to the rules of the International Chamber of Commerce.

[9] According to Michael Geist, a professor at the University of Ottawa Faculty of Law, Uber Technologies will influence the use of arbitration clauses in online contracts generally.

[4] Professor Jassmine Girgis of the University of Calgary Faculty of Law argued that the version of the doctrine of unconscionability adopted in Uber Technologies is too expansive, and does not provide sufficient guidance to lower courts.

[10] Professor Alan Bogg of the University of Bristol, calling Uber Technologies a "momentous victory" for Heller, suggested that the decision "represents a powerful countermovement against the use of arbitration clauses in employment contracts".