[8] The average view count of his videos is more than 2 million as of April 2023, and he is ranked 7th in the tech category, according to Social Blade.

[17] Inverse's Catie Keck called the video "a pretty damning illustration of" the bending was "a refresher on how bad this really looked for Apple".

[18] Polygon's Julia Alexander said Unbox Therapy's video is "largely credited for leading to Apple's 'Bendgate' fiasco with the iPhone 6".

Polygon's Julia Alexander wrote, "It's a well-executed video that goes over the past and present of Jack's life, finally lending shape to the man who people only knew as Hilsenteger's most trusted friend and the person behind the camera".

[6] In 2018, Unbox Therapy's video titled "The ULTIMATE $30,000 Gaming PC Setup" features a computer setup resembling an airline cockpit, with four monitors, a foot massager, a recliner, expensive headphones, an adjustable weighted mouse, and a SteelSeries keyboard.

The Outline's Andrew Paul wrote that the seven-minute video contained "a dizzying flurry of quick cuts" that has become common among "those who create content for the attention-fried".

Paul concluded, "Maybe it's the snack crate stocked with Kettle Chips and Christie Collection's Pirate Cookies, or Hilsenteger's shilling of special edition Unbox Therapy Coke-a-Cola [sic] bottles, but on the whole, the thirty-grand rig seems like a little much.

[24][26] Hilsenteger defended his original video by claiming he had no connection to Escobar Inc, nor that he knew anything about the product he was reviewing prior to his appraisal.