Veterans Agency

It was the single point of contact within the MoD for providing information, help and advice on issues of concern to veterans and their families.

The veterans' community is therefore a wide and disparate population, estimated to be over 10 million people in the United Kingdom.

The Agency provided advice on a wide range of subjects including benefits and welfare issues, pensions and compensation, Service records and medals etc.

Welfare managers often liaise with colleagues in other Government departments or ex-Service organisations to ensure the best help and advice is supplied where needed.

The Agency contributed to a greater awareness of veterans and their concerns, undertaking a programme of PR activity.