Partners could buy Via’s software to use as their own white labeled transportation service, or they could have Via handle operations as well, including vehicle fleets, drivers, and on-the-ground management and support staff.

The program continues today as Arlington's only government subsidized transportation service and has also expanded into neighboring Tarrant County.

[38] In February 2019, Lone Tree, Colorado, hired Via to provide pairing technology for Link on Demand, a Microtransit service.

[47][48] In April 2019, Via launched service in King County Metro with Sound Transit and the City of Seattle, providing service to five Sound Transit Link light rail stations: Mount Baker, Columbia City, Othello, Rainier Beach, and Tukwila International Boulevard.

As the city’s sole transit provider, Via worked with Sioux Area Metro (SAM) to implement a whole network approach.

The first step expanded microtransit service SAM On Demand to unreached areas and extended zone hours in other parts of the city—with enhanced ride booking through an app that showed riders all available public transit options.

Routes are dynamic; “schedules” shift based on rider demand; and vehicles range in size from vans to shuttles, or buses, depending on what’s needed for the system.

In the United States, the ADA mandates that paratransit is offered within ¾ miles of any fixed-route bus line or train station.

[59] Via created a fully integrated and customizable software suite for student transportation, with route planning, a central operations console for administrators, and applications for caregivers, drivers, and educators.

Via and Citymapper have worked with municipal governments and transit agencies to adapt the app to fit local needs, with city branding, disruption messaging, and in the case of the 2024 Paris Olympics, specialized routing for event management.

In partnership with May Mobility, Via operates AV services in cities such as Arlington, Texas, Ann Arbor, Michigan, Grand Rapids, Minnesota, and Miami, Florida.

[3][84][85][86] In March 2023, Via acquired Citymapper and integrated it into its TransitTech platform, enabling the company to connect all elements of a transport system and to offer a unified journey planning experience.

[92] The driverless vehicle began serving residents at an Australian retirement community in Toormina, a suburb of Coffs Harbour.

The deployment marks the second phase of BusBot's pilot program, with plans to operate in the community for 22 weeks, giving Via and its partners time to test increasingly advanced AV elements.

The deployment marks the second phase of BusBot's pilot program, with plans to operate in the community for 22 weeks, giving Via and its partners time to test increasingly advanced AV elements.

The free pilot project began service on November 4, 2019, in Irvine, California, with a fleet of self-driving Hyundai Kona Electric SUVs, hailed and directed using the Via-powered BotRide mobile application.

[97][98] In November 2020, in partnership with Via, Arriva UK Bus launched ArrivaClick, an on-demand public transport mobile app, in Kent.