Following its completion on March 28, 2015, improved express bus service began between Waterbury station to Hartford via the CTfastrak busway, servicing the communities of Southington and Cheshire using this partially grade-separated route.

The current station is a large platform near the old one, a 1909 brick edifice known for its distinctive clock tower and which is the focal point of Waterbury's skyline.

The modern station has one high-level side platform to the east of the tracks long enough for one and a half train cars to receive and discharge passengers.

The station is owned and operated by the Connecticut Department of Transportation, but Metro-North is responsible for maintaining platform lighting as well as trash and snow removal.

[1] As of 2024[update], the state plans to replace the existing platform and add a waiting room in the station building, with construction to take place from 2025 to 2027.