[8] During the first decade, West Teleservices hired thousands of employees and reached over $100 million in net proceeds.

[8] West Teleservices expanded their products through a series of acquisitions, including Tel Mark Sales Inc., Intercall, Televox, and HyperCube.

[10] In October 2017, West was purchased by Apollo Global Management, a New York-based private equity firm, for $5.2 billion.

[15] On October 2, 2023 Matt Carter was appointed CEO of Intrado Life & Safety replacing Jeff Robertson.

[16] In April 2014, Intrado was partially responsible for a 14-state 911 outage that affected an estimated 11 million people and 6,000 emergency help calls.