It is 13 miles 71 chains (22.3 km) down the line from London Paddington and is situated between Hayes & Harlington to the east and Iver to the west.

[6] From 1 March 1883, the station was served by District Railway services running between Mansion House and Windsor.

[3] In preparation for the introduction of Elizabeth line services, the operation of the station was transferred from Great Western Railway to MTR Crossrail on behalf of Transport for London at the end of 2017.

It is north of the centre of West Drayton and immediately to the south of the Grand Union Canal, in the London Borough of Hillingdon.

The station received major improvements through the Crossrail construction project in preparation for Elizabeth line services which commenced in May 2022.

The station is also served by a small number of early morning and late evening Great Western Railway services between London Paddington and Reading.