The song's music video features Bieber in bed with a young woman, Xenia Deli, and masked men kidnapping them, as well as an appearance from actor John Leguizamo.

[3] While he was there, his manager, Scooter Braun, made Seacrest a promotional sign for the single to hold and suggested he should put the photo on his Instagram account.

To further promote the song's release, Braun contacted several celebrities who started counting down the days until the release,[4] among them Mariah Carey, Ed Sheeran, Ariana Grande, Big Sean, Alanis Morissette, Meghan Trainor, Britney Spears, Hilary Duff, Little Mix, Chris Martin, Carly Rae Jepsen, and many others.

[8] On October 16, 2015, it was revealed that a remix of the song with Ariana Grande would be made available if fans pre-ordered the album on iTunes.

[10] The production contains flute instrumentation, looped vocal samples, piano chords, tropical synths,[11] bass and slick beat elements with the sound of a clock ticking.

[6] Gil Kaufman of MTV News wrote that the track contains a slippery flute-like trill over a spare tick-tock island groove and a super chill vibe, and is a kind of sequel to Skrillex and Diplo's "Where Are Ü Now", which featured Bieber.

talks about looking for romantic clarity and not being able to figure out the opposite sex,[11][19] with Bieber singing in the chorus, "What do you mean/When you nod your head yes, but you wanna say no?/What do you mean/When you don't want me to move, but you tell me to go?".

[9] USA Today's Carly Mallenbaum, who heard the song in early August, described it as a "catchy dance track for the club".

[20] Gil Kaufman of MTV News also called it a "banger", explaining, "the track is classic JB: seductive, earnest, pleading and just the right amount of sexy".

[18] Idolator's Mike Wass praised the song's "instantly memorable chorus", and added, "Vocally, [Bieber] has never sounded better".

[21] Digital Spy's Amy Davidson named it "the perfect pop track as well as a skewed love song for millennials.

[22] Sean Fitz-Gerald of New York magazine was also positive, noting that it "sounds like what would happen if you took Steve Aoki's alarm clock to a tropical beach resort.

[24] NME's reviewer named it "the perfect pop confection: light as air and catchy as hell, allowing us to glimpse the vulnerability behind the megastar façade as Biebs grappled endearingly with the mysteries of womankind.

"[15] In a similar mode, Leah Greenblatt of Entertainment Weekly cited both songs and "Where Are Ü Now" for being "stripped down for maximum aerodynamics, the vocals mentholated and sweetened with a brushstroke of bass here, a snake-charmer synth line there.

"[26] Brad Nelson of Pitchfork praised the song and "Sorry" for being "vivid tropical house tracks that sound like sunlight drifting down through palm fronds.

"[29] Nick Messitte of Forbes agreed with the "Cheerleader" comparison, noting that it has "the intersection of the mellow and the danceable, the four-on-the-floor with the smooth.

"[30] Consequence of Sound wrote in a positive review "Skrillex serves as producer of this slow burner, providing loops of tropical-flavored house beats to complement Bieber's delicate croons.

debuted at number 28 on the Mainstream Top 40 chart dated September 12, after three days of release, with a radio audience of 20 million.

[39] The song debuted at number one on the Billboard Hot 100 issued for September 17, 2015, replacing The Weeknd's "Can't Feel My Face" at the top of the chart for one week.

[37][40] It marked Bieber's first number-one single and seventh top 10 hit in the United States, and was also the 23rd song to begin at number one in the Hot 100's 57-year history.

Additionally, the same week, Bieber had 17 songs on the Hot 100 simultaneously, breaking the record previously held by The Beatles and Drake.

debuted at the top of the UK Singles Chart for the week ending September 10, 2015, with a combined sales total of 84,000 units.

It surpassed his previous best sales week of 55,000, which "Boyfriend" had sold in April 2012, and marked Bieber's first chart-topping song in Britain.

The other songs to top the chart three separate times are Frankie Laine's "I Believe", Guy Mitchell's "Singing the Blues" and Pharrell Williams' "Happy".

[62] The song spent four consecutive weeks on top of the chart, becoming the second-longest running chart-topping track for 2015 and gaining a platinum certification from the Australian Recording Industry Association.

[69] The video starts off with a man (played by John Leguizamo) waiting at a stop sign in front of a motel in the rain.

[73] He performed the track on The Tonight Show Starring Jimmy Fallon, accompanied by The Roots and featuring a guest verse from Black Thought.