A slow, piano-driven ballad, it features strings from the Oslo Philharmonic and was a major hit in several European and Latin-American countries, including Norway, where it was number-one for six weeks.

"When Susannah Cries" was performed by Pete Seppälä in the Semi Finals of the Finnish reality-television singing competition Idols in 2005 and by participant Tim David Weller in the tenth season of the German reality talent show Deutschland sucht den Superstar in 2013.

[6] Listen to Norway wrote that "When Susannah Cries" "comprises catchy refrains, suggestive bridges, a guitar solo, a dramatic crescendo (with heavenly strings from the Oslo Philharmonic and a closing finale on the piano".

[7] Gerald Martinez from New Sunday Times said it is a "romantic weepy tune that should go down well with fans of sentimental pop ballads."

He also noted that Lind "has a voice remarkably similar to Rick Price — powerful, plaintive and with the occasional surges into falsetto.