The Upper Level mezzanine and ‘The Village’ outdoor expansion houses one of two food courts as well some retail outlets, a Cineworld 11-screen cinema, a Starbucks and an al fresco dining terrace including new tenants Wagamama, Prezzo, TGI Fridays and Five Guys among others.

The centre opened on 25 March 1997 and accommodated major tenants including Sainsbury's, Marks & Spencer, Next, WHSmith, Primark, Zara, H&M, New Look, Boots and most recently[when?]

It contains eateries such as a McDonald's, KFC, Nando's, Starbucks, Subway, Frankie & Benny's, TGI Fridays, Graveleys, Five Guys, Krispy Kreme, multiple Costa Coffees and (newly added) Wetherspoons.

[citation needed] In 2020, during the COVID-19 pandemic in the United Kingdom, the centre suffered the loss of two of its major tenants and most popular stores.

In 2021, it was announced that Marks & Spencer would relocate from their current unit to the larger former Debenhams site, and the new store would open on 25 May 2023.

It required moving 750,000 cubic metres of soil to grade a 30-metre fall across the site and create level terraces for the structure and car parks.

600 semi-mature, seven-metre-high (23 ft) trees were purchased from Germany and planted in the car park to provide landscaping.

It includes McDonald's, KFC, Subway, Spud-u-like, Bagel Factory (previously Bagel Nash), Juice, Nando's, Frankie & Benny's and Pizza Express plus a number of other food outlets In 2015 the White Rose extended the entrance to the upper level between car park 4 and 5 which created 3 new restaurants which have changed since opening.