The station has two platforms with a waiting room on each and the station is signalled in both directions and remains staffed during commuter hours by a Senior Porter, a fully trained signalman, capable of fixing points and signalling issues when they arise.

Whitehead actually comprises two stations, due to its history as a railway excursion town.

It has been modernised, but unlike many stations on the NIR network still retains much of its Victorian character.

These trains alternate every half an hour between terminating here at Whitehead, and continuing on to Larne Harbour.

[4] On 26 September 2008, part of the platform collapsed, blocking the Larne bound line.