WfMS allows the user to define different workflows for different types of jobs or processes.
WfMS may control automated processes in addition to replacing paperwork order transfers.
For example, if the above design documents are now available as AutoCAD but the workflow requires them as Catia, then an automated process would implement the conversion prior to notifying the individual responsible for the next task.
Such systems aim to manage the execution of various processes that may belong to the same application while in many cases they are used as a means to guarantee the offered quality of service (QoS).
[5] WfMS may also be enhanced by using existing enterprise infrastructure such as Microsoft Outlook or Office 365.