[1] Originally specialising in welfare-to-work, Working Links diversified into other areas of subcontracting of the public sector including the Probation Service.

The Department for Work and Pensions stated that the "allegations all relate to programmes run by the previous government" and that they have measures in place to prevent fraud.

The charity Mission Australia acquired a share of the company in 2006, rendering Working Links the first public, private and voluntary organisation in the UK.

The three contracts acquired were the South West, Wales and Scotland and, as of May 2012, received around £120 million a year from the DWP and various other governmental bodies.

[9] The BBC broadcast a documentary in which five former employees of Triage claimed that disabled and jobless people processed by the company were referred to as LTB's (Lying Thieving Bastards).

Working Links was responsible for the delivery of CRCs in Wales; Dorset, Devon and Cornwall; and Bristol, Gloucestershire, Somerset and Wiltshire.

Before the report on this inspection was published, the Chief Inspector of Probation, Dame Glenys Stacey, advised the government that intervention was necessary, the first time she had taken this course of action.

In the report on the Dorset, Devon and Cornwall CRC, the Chief Inspector Dame Glenys Stacy wrote:"The professional ethos of probation has buckled under the strain of the commercial pressures put upon it here, and it must be restored urgently".