[5][14][15][16] In early 2020, the impact of the COVID-19 pandemic on aviation disrupted Zipair's plans for its launch of operations, with Thailand banning all incoming passenger flights from April 4, 2020,[17] and the Japanese government introducing strict border enforcement measures.

[18] Under these circumstances, Zipair announced on April 9, 2020 that its launch of service would be postponed until further notice,[19] although later that month the airline applied with the U.S. Department of Transportation for the operation of a route to Honolulu to begin on October 25, 2020.

[7] The following month, on November 20, 2020, the airline announced the details of its first route to the United States, with flights between Tokyo Narita and Honolulu launching on December 19, 2020.

[30] On February 21, 2023, Zipair announced plans to begin services to San Francisco and Manila during the year, as well as to increase its fleet to seven aircraft.

[35] In early 2024, Zipair announced its plans for 2025 involving the increase of its fleet size to ten, but did not expect to launch any new destinations during 2024 beyond Vancouver.

The airline also provides streamable in-flight entertainment to personal devices instead of in-seat screens, and complimentary Wi-Fi Internet access.