Users have the option to upgrade by subscribing to a paid plan, the highest of which supports up to 1,000 concurrent participants for meetings lasting up to 30 hours.

[34] In July 2022, an option was added on Zoom Phone to turn on end-to-end encryption during one-on-one calls between users on the same company account.

[36] In September 2020, Zoom added new accessibility features to make the app easier to use for those who are deaf, hard of hearing, or visually impaired.

The company also announced bring your own key (BYOK) (for users to manage their own encryption keys that Zoom cannot access or see), Verified Identity (a multi-factor authentication feature working through Okta that allows users to confirm the identity of meeting participants), and Video Engagement Center (for businesses to digitally interact with customers).

[54] In October 2021, the option to automatically generate closed captions in English for Zoom meetings was expanded to all accounts, including free ones.

[58] In June 2022, Zoom One, which brings together chat, phone, whiteboard, and video conferencing capabilities into a single offering, was launched.

[21] With the release of Zoom One, the company offers video conferencing translation and captioning for 11 languages: English, simplified Chinese, Dutch, French, German, Italian, Japanese, Korean, Russian, Spanish, and Ukrainian.

[73] In Source Material's 2020 play, In These Uncertain Times, directed by Samantha Shay, characters communicate on Zoom.

[74] The British found-footage horror film Host, directed by Rob Savage, features a group of young people attempting to contact spirits through a remote séance on Zoom, and premiered on Shudder in July 2020.

[77][78] In the 2021 film Locked Down, directed by Doug Liman and starring Anne Hathaway and Chiwetel Ejiofor, characters communicate through Zoom conferences.

[79] From July 3 to 4, 2020, the International Association of Constitutional Law and Alma Mater Europaea used Zoom Webinar to conduct the first "round-the-clock and round-the-globe" event, featuring 52 speakers from 28 countries and several time zones.

[83][84][85][86] On September 17, 2020, a live table read of the script for the 1982 film Fast Times at Ridgemont High was hosted by Dane Cook, with performers including Brad Pitt, Jennifer Aniston, Julia Roberts, original cast member Sean Penn, Matthew McConaughey, Shia LaBeouf, Morgan Freeman (who served as the narrator), Jimmy Kimmel, Ray Liotta, and John Legend, to raise money for the charity CORE.

[87][88] The broadcast of the 72nd Primetime Emmy Awards on September 20, 2020, hosted by Jimmy Kimmel, featured nominees participating through Zoom.

[89] On an alternate music video for the 2020 single "Ice Cream" by Blackpink featuring Selena Gomez, the artists appeared via Zoom from their homes.

[91][92] Familiarity with Zoom meetings in nation-state diplomatic and bureaucratic circles, partially due to the global COVID-19 pandemic, substantially contributed to the efficacy of the Western response to the 2022 Russian invasion of Ukraine[93] Zoom has been criticized for "security lapses and poor design choices" that have resulted in heightened scrutiny of its software.

[96][97] In March 2020, New York State Attorney General Letitia James launched an inquiry into Zoom's privacy and security practices.

[106] In September 2020, Zoom added support for two-factor authentication to its desktop and mobile apps; the security feature was previously Web-only.

[107] As of April 2020, businesses, schools, and government entities who have restricted or prohibited the use of Zoom on their networks include Google,[108] Siemens,[109] the Australian Defence Force, the German Ministry of Foreign Affairs, the Indian Ministry of Home Affairs, SpaceX, and the New York City Department of Education.

[110][111] In May 2020, the New York City Department of Education lifted their ban on Zoom after the company addressed security and privacy concerns.

[116] Zoom responded that it had been made aware of the issue and patched the app to remove the SDK after learning that it was collecting unnecessary device data.

[25][117][118] In the same month, Zoom was sued by a user in U.S. Federal Court for illegally and secretly disclosing personal data to third parties, including Facebook.

[23][25] In a blog post on April 1, 2020, CEO Yuan announced a 90-day freeze on releasing new features, to focus on fixing privacy and security issues within the platform.

Those efforts include end-to-end encryption for all users, turning on meeting passwords by default, giving users the ability to choose which data centers calls are routed from, consulting with security experts, forming a CISO council, an improved bug bounty program, and working with third parties to help test security.

[147][148] This catastrophic leak was facilitated by a marketing intelligence company known as Nacho Analytics (NA), which provided its members access to the URLs of real-time Zoom meetings of firms such as Oracle, Dell, Walmart, Uber, UCLA and Capital One.

[154] Alex Stamos, a Zoom advisor who was formerly security chief at Facebook, noted that a lack of end-to-end encryption is common in such products, as it is also true of Google Hangouts, Microsoft Teams, and Cisco Webex.

[155] On May 7, 2020, Zoom announced that it had acquired Keybase, a company specializing in end-to-end encryption, as part of an effort to strengthen its security practices moving forward.

[156][157] Later that month, Zoom published a document for peer review, detailing its plans to ultimately bring end-to-end encryption to the software.

[158] In April 2020, Citizen Lab researchers discovered that a single, server-generated AES-128 key is being shared between all participants in ECB mode, which is deprecated due to its pattern-preserving characteristics of the ciphertext.

[96] On June 3, 2020, Zoom announced that users on their free tier will not have access to end-to-end encryption so that they could cooperate with the FBI and law enforcement.

[163] Kobeissi published a week's worth of conversations with Zoom's security leadership in support of his claim, including Max Krohn, which included eight Verifpal models that Zoom's team asked for feedback on, promises of a citation to credit Kobeissi for his contributions and an admission that the Verifpal citation was pulled from the whitepaper at the last moment for unspecified reasons.