[11] As a result of the error, RBS and NatWest announced that over 1,200 of their busiest branches would extend their hours throughout the week, including the bank's first Sunday opening, to enable affected customers to access cash.
[9] On Monday 25 June, over 1,000 branches opened for extended hours,[9] and the number of phone staff was doubled to deal with customer queries.
[13] Ulster Bank said on Wednesday 27 June that it did not expect full services to be restored until the start of the following week, but that it hoped that the automatic payments backlog would be cleared by the weekend.
[17] Monthly payments of social welfare to 48,000 Ulster Bank customers in the Republic of Ireland due on 3 July would be added to the existing backlog.
[20][21] The Financial Services Authority asked other banks to treat customers of RBS fairly and also demanded a complete account of the problem.
[8] Sir Mervyn King, Governor of the Bank of England, called for a full investigation by the Financial Services Authority and told the Treasury Select Committee that he had been in very close contact with senior RBS staff over the weekend.
[18] On the first Monday after the start of the problems, RBS said that their computers were operating normally, but that Stephen Hester had sent a senior colleague to Dublin to deal with the situation in Ulster Bank.