Its activities have sometimes been controversial and it has faced strong criticism at times from inquiries and regulatory bodies, especially over its Cabcharge taxi payment system.

[1] The company is also facing accusations of profiteering for the 10% surcharge it imposes on taxi fares paid by a payment card and the matter was investigated by the Reserve Bank of Australia.

[14] In December 2023, A2B entered into a scheme of arrangement for ComfortDelGro Australia to purchase the business, subject to shareholder and regulatory approval.

[16] A2B Australia's principal activities include: In June 2009, the Australian Competition & Consumer Commission (ACCC) began proceedings in the Federal Court of Australia against Cabcharge alleging that Cabcharge had breached the Trade Practices Act (TPA) by misusing its market power and entering into an agreement to substantially lessen competition.

[17] Cabcharge's former CEO Reg Kermode was the subject of a sustained campaign of criticism by Sydney Morning Herald journalist Linton Besser.

[18] Besser claims that Cabcharge and Reg Kermode "...along with the industry's other big players, continues to benefit from millions of dollars worth of free taxi plates issued to it by successive governments..." as a result of political and bureaucratic connections and favouritism stretching over a generation.