Because of a revolutionary poem attributed to him, for which some senior Bolsheviks consider him one of the heroes of the struggle against the Tsarist regime, the Count is spared a death sentence.
A military guard escorts the Count back to the Hotel Metropol, where he is ordered to vacate his luxurious suite and move to the cramped servants' quarters on the sixth floor.
These include a one-eyed cat, a seamstress, a Russian chef, a French maître d'hotel and former circus juggler, a poet, an actress, an underemployed architect, an orchestra conductor, a prince, a former Red Army colonel, and an aide-de-camp of an American general.
Nina decides to follow her husband to Sevvostlag in Kolyma, a remote region of the Soviet Union bounded by the East Siberian Sea and the Arctic Ocean.
She begs the Count to accept temporary custody of her young daughter Sofia, while she makes arrangements for the child to join her in Siberia to be near her father.
Her potential manifests itself through various escapades, including games of hide-and-seek as a young girl and quickly navigating the hotel in order to surprise her foster father.
The Count's experiences with the various forces of the Revolution, the Soviet state, and foreign guests provide opportunities for reflection on different historic moments through the Cold War.
The Count's views are particularly affected by the experience of his childhood friend after being asked to censor one of Chekhov's letters, which culminates alongside Sofia's artistry in the climax of the book.
Many events in the book take place in the hotel's public areas, particularly at the Metropol's main restaurant, the Boyarsky, the hub of the Count's social activity.
In the end, Towles's greatest narrative effect is not the moments of wonder and synchronicity but the free transformation of these peripheral workers, over decades, into confidants, equals, and, finally, friends.
[6] Kirkus Reviews found the book to be "a great novel, a nonstop pleasure brimming with charm, personal wisdom, and philosophic insight.
Flair is always the goal – Towles never lets anyone merely say goodbye when they could bid adieu, never puts a period where an exclamation point or dramatic ellipsis could stand.