Headquartered in Redwood City, California, Actiance supported social networks, unified communications providers and Instant Messaging platforms, including Facebook, LinkedIn, Twitter, AOL, Google, Yahoo!, Skype, Microsoft, IBM and Cisco.

Established in 1997, Actiance provided call center support and CRM enablement for instant messaging, web chat, and email.

By 2003, over 50% of the Top 100 financial services firms worldwide that needed to comply with Securities and Exchange Commission and NASD[2] recorded retention and supervisory requirements using IM Auditor.

[3] In 2004, Actiance introduced the Real Time Guardian (RTG), a gateway for filtering unauthorised IM connections and ceasing peer-to-peer (P2P) file sharing on sites such as KaZaA, Grokster and Morpheus.

[8] As both a software-as-a-service deployment (SaaS) or as an on-premises installation as a module of USG, Socialite Enable allows for organizations to control social media features and communications for users both on the corporate network and situated remotely.