Within the context of companies, Information Logistics aims at the design of business processes necessary to retrieve and compose pieces of information and to present the result to the user in an understandable way.
Information-on-demand services are typical features of information logistics, as they have to fulfill user needs with respect to content, location, time and quality.
Regarding helpdesks, for instance, it refers to agents describing all necessary logistic processes in order to have the adequate information at hand during the conversation with the customer.
Much in the spirit of language-action perspective (LAP),[1][2] it aims on the non-tech user compositing and orchestrating information logistics processes.
Composition and orchestration can be performed by the agent, for instance, using a (natural) language for enterprise specific information logistics.