According to British company Insight 2 Value, ACM "offers the ability to monitor, update, understand and interpret every piece of work as it is processed, enhancing both efficiency and security and providing a smarter, more integrated way to handle increasingly complex caseloads and shrinking resources.
She views case management in social work as "an intervention with roots in the professional's value base, including its hallowed principle of respect for the individual, client self-determination, and equal access to resources.
"[4] The concept of ACM has been embraced by large corporations such as IBM, and is most simply defined as a comprehensive strategy that approaches cases from every possible angle, simultaneously emphasizing the importance of integration in meeting the needs of a client – also known as management from 360 degrees.
[citation needed] Another important step in the processing of a case involves following business procedures, both determined and ad hoc, ensuring the delivery of the service.
When combined, case management is highly collaborative, dynamic, and contextual in nature, with events driving a long lived case-based business process.