AFPC operates the Air Force Contact Center, where personnel experts provide customer service.

The center enhances personnel services by developing programs that enable individuals to carry out personnel actions through web-based, self-service applications, such as online retirements and virtual enlisted promotion releases.

It plays a central role in civilian force shaping and force development initiatives, providing personnel management advisory services, recruitment, and placement support, benefits and entitlements, leadership, and management training and education.

It maintains the records for active-duty Airmen and serves as the Air Force office of primary responsibility for worldwide casualty reporting, notification of family members and assistance to families and field commanders on benefits and entitlements.

[2] The Air Force Military Personnel Center was established 1 April 1963, as a Headquarters Air Force field extension of the Deputy Chief of Staff, Personnel, and in 1971 became a separate operating agency.