It is on the Alton Line, part of the National Rail network, with train services and station facilities provided by South Western Railway.

South West Trains has operated and served the station since the Privatisation of British Railways in 1996.

These new machines sell tickets to many stations in Great Britain and accept major credit and debit cards.

The QuickFare ticket machine at Aldershot station was inside the booking hall on platform one.

Up to 2005, ex-British Rail slam-door EMUs were used on the Alton Line, many of which were berthed at the carriage sidings south of Farnham station.

The station entrance and ticket office is by Platform 1, which is served by trains towards Woking and London Waterloo.

Tracks by Platforms 2 and 3 are signalled for bi-directional operation; these are generally served by Alton-bound and Ascot-bound trains respectively.